wholesale customers only - no minimum order on opening orders - please drop us an email to have full access to our collections & prices

Wholesale FAQ

HOW TO VIEW COLLECTIONS & PRICES:
For access to our collections and prices, please email us with some brief information about your business and we will send you the passcode to access our collections.

HOW TO ORDER:
Simply order by sending us an email with a list of SKUs (or product names) and respective quantities. Upon receiving your order, we will send you a confirmation email along with a digital invoice for the total charges including shipping. Please note that all orders must be fully paid for before items are shipped out.

OPENING ORDERS:
No minimum order is required for opening orders.

RE-ORDERS:
A minimum order of 25 pieces in total
is required on  re-orders; this can be of one style or a combination of different styles. However, please note that the minimum order for each style is 5 pieces (except for pre-order styles, please refer to the section below for more information on pre-ordering).

PRE-ORDERS:
Pre-ordering is available for styles that are sold out or low in stock. The minimum order for pre-ordering is 50 pieces per style. Please note that handwoven scarves typically take up to 90 days for production to ensure craftsmanship and quality. A 50% deposit is required to place a pre-order and the remaining balance plus shipping and handling charges must be cleared before items are shipped out.

CHANGES TO ORDERS:
Please note that any changes or cancellation to orders must be emailed to contact@mysignaturescarf.com within 48 hours.

NATURE OF HANDMADE PRODUCTS:
Some scarves we carry are handmade, each product may vary slightly.

WHOLESALE PRICING:
All prices are listed in US dollars and payment will be processed in USD.

METHOD OF PAYMENT:
We accept payment through Paypal and Telegraphic Transfer (T/T). Please note that for all payments made through Paypal, there will be an additional 4.4% Paypal charge.

DELIVERY & SHIPPING:
It is likely that your shipment will be processed sooner than expected, however please allow up to 3-4 days for your order to be shipped out. Shipping and handling charges will be calculated and added to your order total when the order is ready to ship. Please note that all orders must be fully paid for before items are shipped out. We reserve the right to use  the carrier of our choice. However, your preferred carrier may be used if you agree to assume any additional shipping charges.

DAMAGES & DEFECTS:

Please inspect all shipments immediately upon arrival. Though unlikely, in the event of receiving damaged or defective merchandise, please contact us at contact@mysignaturescarf.com within 5 days to arrange for return and exchange. A confirmation email will be sent to you to initiate the return and exchange process. Once the returned merchandise are received, they will be replaced with new merchandise. Please note that returned merchandise will not be accepted if they are held for more than 7 days after receiving the confirmation email.

RETURNS & EXCHANGES:
Wholesale merchandise may not be returned or exchanged except in the event of damaged or defective merchandise noted above.

 

Please contact us at contact@mysignaturescarf.com if you have further questions.

MY SIGNATURE SCARF LIMITED